Woman Working on Laptop

Policies,procedures 

and

FREQUENTLY ASKED CURL QUESTIONS

WHILE I DISLIKE HAVING THE NEED FOR SALON POLICIES AND ENFORCING SAID POLICIES,

SADLY,

THEY ARE A NECESSARY PART OF BUSINESS.

                         HERE WE GO...

Policies & Procedures

All policies and procedures are agreed to upon requesting an appointment.
WELLNESS PROTOCOLS

Please reschedule your appointment if you are exhibiting any of the typical symptoms associated with COVID (and cold or Flu for that matter)​

 

 Hand sanitizer will be made available to everyone.

 

IF YOU ARRIVE FOR YOUR APPOINTMENT SICK; here at the studio I reserve the right to cancel your appointment should you come in sick. . If this situation should occur, you may be charged according to my cancelation policy.

 

    

CURL PREPARATION

HOW TO PREPARE YOUR CURLS FOR THE DAY OF YOUR APPOINMENT;

(your days of arriving to the salon with a messy knot bun just might be over)

.>> Please perform a clarifying treatment such as an Apple Cider Vinegar rinse or a sulphate free clarifying shampoo (questions on this, please let me know) on the wash day before your appointment.

 

  • Style your hair as if you were going on a date. Use your favorite styling products for your appointment as we want the best curls possible for the best haircut possible. Do not use any products that would make your curls stiff, sticky or oily.

 

  • Arrive with BONE dry hair that is styled curly and down (not having been pulled back in any way i.e. ponytails, buns, bobbie pins or poof etc.) ******

 

  •  ALL TANGLES must be REMOVED during your wash day prior to your appointment. This will insure the best haircut possible. There will be an additional charge or you could be asked to reschedule if extensive detangling is needed ******

 

  • Before and after photos are a part of your first appointment. Please wear an earth toned top that is different than the color of your hair. Also, wear make-up (if you normally wear it) 

LATE CANCELLATION /
MISSED APPOINTMENT
Your appointment is reserved especially for you. Should you need to cancel or change the date of your appointment, I ask a minimum of 48 hours' notice for New Client Curl Sessions and  24 hours’ notice  for all other services.  If less than the proper notice is given, a $50 fee or half of the service amount (whichever is greater) will be due by credit card or Venmo before your next appointment is booked.

“No Call/ No-Shows” are very uncool! You will be charged 100% of the scheduled service amount and may no longer be welcome in the studio.
 Be courteous to your stylist and other clients by giving ample notice to cancel. 
PUNCTUALITY

If you arrive very late, your appointment will be rescheduled and the "less than 24 hr notice" fee will be applied. I make every effort to maintain my schedule and minimize wait times, however, sometimes for reasons beyond my control, waiting periods may be longer than normal.  If a delay occurs, I will inform you as soon as possible and will reschedule your appointment if you are unable to wait.

CELL PHONES

Please be considerate and turn your cell phone to vibrate and only take calls if necessary.

CHILDREN
AND FAMILY MEMBERS

NO CHILDREN UNLESS THEY ARE RECEIVING A SERVICE.

 Please leave your little ones at home with a family member or sitter when coming for your appointment. Thank you for understanding.

 

**No entourages. Please refrain from bringing multiple friends and/or family members with you to your appointment as my studio is quite small.

 
Healthy Woman

Frequently Asked Curl Questions

This is the necessary FACQ page where hopefully you’ll find answers to the questions that have been eating away at that big beautiful curly brain of yours.

PREVISIT:

What's the best way to contact you?

In an effort to streamline the communication process I request that we only communicate via email. You may text me at 832-373-4540 for all communications the day of your appointment.

 

May I schedule a color service with my haircut?

I am no longer accepting hair color clients.

Is there anything that I should purchase prior to my first appointment?

Yes, you'll want to purchase a satin pillowcase, a satin bonnet and/or a Buff (all for sleeping), a hand mirror and flour sack towels. All can be found on Amazon but I personally prefer Walmart for the flour sack towels.

Where are you located?

I am located inside Salons by JC at 2650 Pearland Parkway suite 196. There are two Salons by JC in Pearland, make sure yu go to the correct one 

ONLINE SCHEDULING:

How do I create an account for the online booking portal?

Once your Curl Awakening session request has been approved, you'll receive a link to the online booking portal. Once there, scroll all the way to the bottom and tap on "join now" where you can create your account.

 

What does it mean when I get a message that says; "There is no availability for this combination of Services and Dates. Please call (832) 373-4540"

It means that at the moment, my schedule is full for the month that you are currently looking at. Please do not call. Either choose a different month or continue to check for any cancelations.

How do I reset my password?

Please email me and I can take care of that for you.

I'm a returning client and when I try to set up an online account it tells me that my email address is already in use

Please let me know and I'll take care of that for you.

AT MY APPOINTMENT:

What forms of payment do you accept?

I accept credit card, Venmo, Laura McGraw Hair Studio gift cards and cash

 

Will I be able to take home the products that you recomend?

Yes ma'am, I do my best to maintain a full inventory of the products that I suggest.

AFTER MY APPOINTMENT:

What's the best way to preserve my beautiful curls for sleeping?

This is where the satin pillowcase and/or satin bonnet come into play. Either one or both are imperative for achieving multiple day curls. Without them, your curls will most likely be a hot mess when you wake up.

 

How can I  protect my curls in the shower?

The Buff works great as a means for getting your hair into a satin bonnet. 

 

I like to work out. What is the best way to preserve curls during my workout?

The Invisibobble works good for getting your hair off of you without oddly kinking your curls. Or a simple sweat band can work too (my tool of choice).

 

Is multiple day hair possible, and if so, how?

Yes ma'am, it most certainly is, IF you nail day one hair! This will almost guarantee very good multiple day hair. 

GENERAL:

I like to go back and forth wearing my hair curly and straight. Can this type of haircut be worn on straight hair?

Seeing a curl specialist may not be for you. As a curl advocate, my main focus in the studio is teaching women how to make healthier choices for their curls by showing curl encouraging techniques, how to choose healthier products and giving you a haircut that is designed for hair that is worn curly most if not all of the time. This method of hair cutting is not guaranteed on hair when it is worn straight. Follow me on Pinterest for a variety of ways to wear your curls, even for formal events!

What type of curls are welcome?

All curls are treated equally with love and hydration at Laura McGraw  Hair Studio. I enjoy working with all types of texture from swavy/ wavy to the tightest little precious coils.